![]() Ensure that you have disconnected the AC adapter from your laptop.The battery reset hole is located near the SD card reader slot on the bottom of the unit.Disconnect the AC adapter from your unit, turn your laptop over onto a soft surface and locate the battery reset hole on the bottom of your laptop.If your model does not have a reset hole then perform the soft reset method above. NOTE: These instructions only apply to the Satellite S55 / P55 / L55 / E55 and E45 series laptops and not all models have this reset hole. If this does not resolve your issue then try performing a Hard Reset.Press the power button again to turn the laptop back on.Hold down the power button for 10 seconds or until the laptop shuts off.Your laptop has stopped responding and you cannot shut it off or turn it on.
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